Safety advice

• Never pay unknown people in advance – neither by transfer nor with vouchers, crypto assets or alleged escrow services.
• Meet at the vehicle and check ID, registration document, service history and – where useful – roadworthiness papers.
• Compare the price with similar listings: urgency plus dream price is the classic bait signal.

• “Purchase from abroad with shipping company or escrow service”: invented middlemen.
• Fake payment links that look like your bank or a payment service – check the domain in the address bar.
• Phishing mails in Autonio look (“account blocked”, “confirm payment”): we never ask for passwords by email.
• “Purchase contracts” to be signed before any viewing.

Prefer the platform’s contact functions over private channels where possible. Autonio never asks you for a payment in chat or by email, and listing is free during the pilot. Never share card data via chat or email.

Every listing has a report function (“Report listing”). Reports enter the moderation queue: they do not automatically remove a listing but are reviewed by us. You can report without an account too, after a short bot check; if you want an answer, leave your email address. Copyright, personality rights and other illegal content have reasons of their own. If you suspect fraud, also file a report with the police.

Autonio runs no ombuds office of its own in the launch phase. For disputes from vehicle purchases, the cantonal conciliation authorities and consumer organizations by language region help. Data complaints belong to the FDPIC.